Client support
Support that actually picks up the phone.
When something’s wrong with a claim or a payment, you shouldn’t wait days for a ticket to move. Every Reliable Care client gets a named account manager, real response-time commitments, and a team that works your hours.
- Response
- Same business day
- Channels
- Phone, email & portal
- Manager
- Named & dedicated
- Hours
- Your US time zone
How to reach us
One team, multiple ways in. Use whatever’s fastest for you:
- A dedicated account manager with a direct line
- Support email: info@reliablecarercm.online
- Phone: +1 786-788-7313, during your business hours
- A shared reporting portal for claims, payments and KPIs
- Scheduled weekly or monthly performance reviews
Our response commitments
We hold ourselves to clear turnaround targets so nothing sits:
- Urgent claim or payment issuesPicked up the same business day.
- Standard requestsAnswered within one business day.
- Denials & appealsWorked within 48 hours of posting, not batched monthly.
- Proactive alertsWe flag denial spikes and payer trends before you have to ask.
What our support team handles
- Claim status, follow-up and re-submission
- Patient billing questions and statements
- Payer issues, underpayments and appeals
- Credentialing and enrollment status updates
- Custom report and KPI requests
- Workflow, fee-schedule and provider changes
Getting started is simple
Reach out
Tell us about your practice and what’s hurting.
Free audit
We quantify the opportunity in your current billing.
Onboarding call
We map systems, logins, workflows and a go-live date.
Migration & parallel run
We move everything cleanly and run alongside you.
Go live
You’re live with a named manager and weekly check-ins.
A question about your account?
Call your account manager or reach the team at info@reliablecarercm.online. We’ll get right on it.